Shipping policy

Shipping Policy

Last updated: September 4, 2026

This Shipping Policy applies to physical products purchased directly from be-selfreliant.com.

1. Shipping Destinations

We ship to eligible United States addresses available during checkout.

Availability for:

  • P.O. boxes;
  • APO/FPO addresses;
  • U.S. territories;
  • remote locations;

is determined by the shipping options displayed at checkout.

We may decline or require additional verification for orders addressed to:

  • freight forwarders;
  • reshipping services;
  • hotels;
  • temporary accommodations;
  • addresses associated with unusual fraud or loss risk.

2. Processing and Delivery Estimates

Unless a different estimate is displayed before purchase:

  • orders are normally processed within 1–3 business days;
  • standard U.S. transit normally takes approximately 5–8 business days after shipment.

Business days exclude weekends and U.S. federal holidays.

Processing and transit estimates are not guaranteed delivery dates.

Orders may be delayed by:

  • high-volume periods;
  • weekends or holidays;
  • address verification;
  • payment review;
  • inventory issues;
  • severe weather;
  • carrier interruption;
  • events outside our reasonable control.

3. Subscription Shipments

All current Be Self-Reliant subscription plans renew every 30 days, unless a different frequency is expressly displayed and accepted at checkout.

The quantity selected at checkout is the quantity included in each recurring shipment.

For example:

  • a one-bottle subscription renews with one bottle every 30 days;
  • a two-bottle subscription renews with two bottles every 30 days;
  • a three-bottle subscription renews with three bottles every 30 days.

Each renewal shipment is a separate order.

Customers are responsible for updating their shipping address before the next billing date.

Unless expressly stated otherwise, the following are included only with the first qualifying shipment and do not renew:

  • promotional gifts;
  • Flavored Toothpicks;
  • hardcover guidebooks;
  • premium presentation boxes.

4. Shipping Charges

Shipping charges, if any, are displayed before payment.

The checkout may separately display shipping terms applicable to:

  • the first shipment;
  • recurring subscription shipments.

Free-shipping promotions apply only to:

  • qualifying orders;
  • eligible destinations;
  • the shipment or renewal periods expressly identified in the offer.

A free-shipping promotion has no cash value.

Unless the offer expressly states that renewal shipping is free, recurring shipping charges may apply as disclosed at checkout or in the subscription details.

5. Order Changes and Cancellations

Orders move into fulfillment quickly.

Contact support@be-selfreliant.com immediately if you need to change or cancel an order.

We will attempt to assist, but cannot guarantee cancellation or modification once processing has begun.

Canceling a subscription stops future renewals. It does not automatically cancel an order already charged or submitted for fulfillment.

6. Address Accuracy

You are responsible for entering a complete and accurate shipping address.

We are not responsible for delay, failed delivery, or loss caused by:

  • an incorrect address;
  • an incomplete address;
  • a missing apartment or unit number;
  • an expired forwarding request;
  • refusal of delivery;
  • failure to collect a package;
  • unauthorized use of a freight forwarder or reshipper.

If a package is returned to us and remains eligible for refund, the refund may be reduced by:

  • original shipping;
  • return-to-sender charges;
  • nonrecoverable carrier fees;
  • applicable bundle or promotional-gift deductions.

Additional shipping charges apply to reshipment caused by an incorrect or incomplete customer-provided address.

7. Tracking

Tracking information will be sent when available.

Tracking may not update immediately after a label is created. Allow reasonable time for the carrier to scan the shipment.

8. Packages Marked Delivered

A carrier delivery scan, delivery photograph, GPS record, signature, concierge receipt, mailroom record, or other carrier evidence may be used to verify delivery.

If tracking shows delivered but the package cannot be located, promptly check with:

  • household members;
  • neighbors;
  • building management;
  • concierge or mailroom staff;
  • the carrier.

Report a package marked delivered but not received within 7 calendar days of the delivery scan.

We may require:

  • identity verification;
  • a signed non-receipt declaration;
  • a carrier investigation;
  • building-management confirmation;
  • a police report in suspected theft cases.

Replacement or refund decisions are made after reviewing the available evidence.

We are not responsible for confirmed theft occurring after correct delivery, except where applicable law requires another remedy.

9. Damaged, Incorrect, or Missing Items

Inspect the shipment promptly.

Report damaged, incorrect, incomplete, or missing items to support@be-selfreliant.com within 7 calendar days after delivery.

Include:

  • order number;
  • description of the issue;
  • photographs of the shipping carton;
  • photographs of the shipping label;
  • photographs of the products, seals, lot numbers, and damage.

Do not discard products or packaging until the investigation is complete.

After verification, we may:

  • replace the affected item;
  • reship a missing item;
  • issue an appropriate refund;
  • provide another remedy required by law.

10. Split Shipments

Products in the same order may be shipped separately.

You will not be charged additional shipping solely because we divide an order into multiple packages.

11. Shipping Delays

If we cannot ship within the timeframe promised at purchase, we will provide any delay notice, revised estimate, cancellation option, or refund required by applicable law.

Where required, customers may choose to:

  • accept the revised shipping timeframe; or
  • cancel the unshipped order for a refund.

12. Contact

Email: support@be-selfreliant.com