Refund policy

Refund and Return Policy

Last updated: September 4, 2026

Please review this Policy before opening any product.

For health, safety, tamper-protection, and hygiene reasons, ingestible supplements and oral-use products become final sale once opened, used, partially consumed, or once their safety seal has been broken or removed.

We accept eligible return requests submitted within 30 calendar days after carrier-confirmed delivery, subject to the conditions below.

1. Return Eligibility

To qualify for a return, each item must be:

  • unopened;
  • unused;
  • factory-sealed;
  • undamaged;
  • in its original packaging;
  • suitable for resale;
  • accompanied by proof of purchase;
  • returned only after authorization from Be Self-Reliant.

Opening the external shipping carton or premium presentation box solely to inspect the contents does not automatically disqualify a return, provided that:

  • every supplement bottle remains individually sealed;
  • every oral-use product remains unopened;
  • the hardcover guidebook remains unused, unmarked, and undamaged;
  • all original packaging and promotional components are returned.

2. Non-Returnable Items

We do not accept returns, exchanges, or refund requests for:

  • opened supplement bottles;
  • products with broken, removed, or altered safety seals;
  • used or partially consumed supplements;
  • opened Flavored Toothpick tins;
  • used or opened oral-use products;
  • books showing markings, wear, damage, moisture, odors, or other evidence of use;
  • products that have been altered, substituted, repackaged, or returned without their original packaging;
  • promotional gifts returned independently from the qualifying order;
  • gift cards;
  • digital products after access, download, or delivery;
  • items marked final sale;
  • products not purchased directly from be-selfreliant.com.

These restrictions do not apply where the product was defective, damaged in transit, incorrectly supplied, recalled, or where applicable law requires another remedy.

3. How to Request a Return

Before returning anything, email: support@be-selfreliant.com

Include:

  • your full name;
  • your order number;
  • the email address used at checkout;
  • the items you wish to return;
  • the reason for the return;
  • photographs when requested.

If the return is eligible, we will issue return authorization and provide the approved return address and instructions.

Do not send products to our registered agent, manufacturer, fulfillment provider, business mailing address, or any address printed on a package unless Customer Care has specifically authorized that address for your return.

Unauthorized or ineligible returns may be refused and may not be refunded.

An approved return must be shipped within 7 calendar days after authorization. Approval of a return request does not guarantee a refund; returned items remain subject to inspection.

4. Bundles, Discounts, and Promotional Gifts

Bundle discounts and free gifts are conditional on the complete qualifying purchase.

To receive a full eligible refund, you must return all unopened products, promotional gifts, books, accessories, and premium packaging included with the offer.

If you retain, open, use, damage, or fail to return any product or promotional item, we may, to the extent permitted by law:

  • reprice retained products at the applicable single-unit price displayed when the order was placed;
  • reverse quantity-based discounts that are no longer satisfied;
  • deduct the stated value of a retained, opened, used, damaged, or missing promotional gift;
  • deduct documented diminished value caused by missing or damaged components.

The value used for any promotional-gift deduction will be the value disclosed on the product page, cart, checkout, or order confirmation at the time of purchase.

Total deductions will not exceed the amount otherwise refundable.

Promotional gifts:

  • have no cash-redemption value;
  • are not independently refundable;
  • cannot be exchanged for cash or store credit;
  • are included only with the qualifying first shipment unless expressly stated otherwise.

5. Subscription Renewal Orders

Canceling a subscription stops future renewals. It does not automatically cancel or refund a renewal order that has already been charged.

If a renewal order has not yet entered fulfillment, contact us immediately. We may attempt to stop the order as a courtesy, but cancellation is not guaranteed once processing has begun.

Once shipped, an unopened renewal order may be returned under this Policy.

Opened, used, or unsealed renewal products are not refundable.

We do not issue prorated refunds for:

  • subscription periods already billed;
  • products already delivered;
  • opened or used products;
  • unused portions of an opened product.

6. Order Cancellation

Orders move into fulfillment quickly.

Email support@be-selfreliant.com immediately if an order was placed by mistake or requires a change.

We will attempt to assist, but we cannot guarantee cancellation or modification after the order has entered processing.

If an order has already shipped, the normal return conditions in this Policy apply.

7. Damaged, Defective, Incorrect, or Missing Products

Inspect your shipment promptly after delivery.

Report a damaged, defective, incorrect, incomplete, or missing item within 7 calendar days after delivery by emailing support@be-selfreliant.com.

Include:

  • order number;
  • description of the problem;
  • photographs of the shipping carton;
  • photographs of the shipping label;
  • photographs of the product, packaging, safety seal, lot number, and damage;
  • video when reasonably requested.

Do not discard any product or packaging until our investigation is complete.

After verification, we may provide, as appropriate:

  • a replacement;
  • reshipment of a missing item;
  • a refund to the original payment method;
  • another remedy required by law.

8. Return Shipping

Customers are responsible for return-shipping costs for change-of-mind returns.

Original shipping charges, expedited-shipping charges, and return-shipping costs are non-refundable for change-of-mind returns.

These charges may be refunded when the return results from our verified error, a defective or damaged product, or where applicable law requires reimbursement.

Use a trackable shipping method and retain your receipt.

The customer bears the risk of loss until the authorized return is received by us. We are not responsible for unauthorized returns or returns lost in transit.

9. Refund Processing

Returned products are inspected before a refund is approved.

An approved refund will be based on the amount actually paid for the eligible returned merchandise, less any permitted deductions described in this Policy.

Applicable sales tax attributable to refunded merchandise will be refunded where required.

Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to display the credit.

Refunds cannot be redirected to another:

  • card;
  • bank account;
  • customer;
  • gift card;
  • payment method.

If a payment dispute or chargeback is already open, we may be unable to issue a separate refund until the dispute is resolved, to prevent duplicate reimbursement.

10. Refused, Unclaimed, and Undeliverable Packages

A refused, unclaimed, or undeliverable package is not automatically treated as an approved return.

If the package is returned to us and remains eligible for return, the refund may be reduced by:

  • original shipping charges;
  • return-to-sender charges;
  • nonrecoverable carrier charges;
  • applicable bundle or promotional-gift deductions.

If a shipment was undeliverable because of an incomplete or incorrect address supplied by the customer, additional shipping charges will apply to any requested reshipment.

11. Return Abuse and Fraud

We may deny a refund, return, exchange, replacement, promotional benefit, or future purchase where evidence reasonably indicates:

  • altered or substituted products;
  • empty or incomplete returns;
  • false damage claims;
  • false non-delivery claims;
  • serial return or refund abuse;
  • promotion or gift abuse;
  • unauthorized resale;
  • fraudulent payment activity;
  • misuse of multiple customer identities or payment methods;
  • violation of these Policies or our Terms of Service.

12. Payment Disputes and Chargebacks

Contact support@be-selfreliant.com promptly if you:

  • do not recognize a charge;
  • believe a subscription should have been canceled;
  • have not received an order;
  • believe a refund has not been processed correctly;
  • have another billing concern.

We will investigate and attempt to resolve the issue.

In connection with a chargeback or payment dispute, we may provide the payment processor, card network, issuing bank, fraud-prevention provider, or other relevant party with records reasonably necessary to evaluate the claim, including:

  • order records;
  • checkout and subscription consent;
  • policy versions accepted;
  • transaction and device information;
  • order confirmations;
  • renewal notices;
  • customer communications;
  • fulfillment records;
  • tracking and delivery evidence;
  • cancellation history;
  • return and refund records.

Nothing in this section waives any non-waivable right under applicable law or payment-network rules.

13. Statutory Rights

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.

14. Contact

Be Self-Reliant
Email: support@be-selfreliant.com